Privacy Policy

1. Introduction

GeneralAccessCrossing ("our team," "we," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines the way we collect, utilize, reveal, and protect your data when you use our website generalaccesscrossing.sbs or our yacht hire services.

When you avail of our services, you're giving consent to the data practices explained in this document. Our policy observes the privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional Canadian privacy laws that are pertinent.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable information that you willingly provide us with when you:

• Reserve a yacht hire
• Get in touch through our webpage or via call
• Sign up for our bulletin
• Complete forms on our web platform
• Engage in our surveys or promotional events

The details we collect can include:

• Identification and connection details (email, phone, postal address)
• Financial details (securely processed by third-party systems)
• Yacht rental preferences and requirements
• Detail of the emergency contact
• Food preferences or health-related information (if specified)

2.2 Information Collected Automatically

Automatically collected details when you access our site include:

• IP and locale specifics
• Internet browser specifications and version
• Visited webpages and duration spent on our site
• Originating site referrals
• Device specifics (model, display resolution, etc.)

2.3 Cookies and Tracking Tech

Cookies and similar tracking mechanisms are employed to elevate your experience on our website. These help us:

• Recall your configurations
• Assess site function and interaction
• Deliver tailored content
• Enhance our offerings

Your cookie settings can be adjusted through the preferences of your internet browser or our cookie consent interface.

3. Usage of Your Data

Here are the main purposes for which your collected data is used:

• Service Execution: To provide yacht rental services, handle reservations, and communicate regarding your bookings
• Support for Customers: To address your queries and provide support
• Processing Transactions: To handle transactions and oversee billing
• Security and Protection: To safeguard our procedures and avert deceptive actions
• Advertising: To send you offers and updates, with your consent
• Website Enhancement: To observe interaction patterns and boost our website's systems
• Adherence to Law: To fulfill legal obligations and standards

4. Disclosure and Sharing of Information

Your personal information is neither sold, exchanged, nor leased to external parties. Your information might be shared in the following settings:

4.1 Service Providers

We may disclose details to reputable third-party teams that support us in: payment processing; web hosting and upkeep; email advertising; data analysis and performance tracking; customer assistance.

4.2 Legal Imperatives

There are circumstances where we must disclose your data if mandated legally or in response to legal actions such as court commands, emergencies, or to investigate likely unlawful acts or fraud.

4.3 Business Reorganization

If there is a corporate restructure like a partnership, acquisition, or asset sale, your data may be transferred as a consequential part of the business deal.

5. Security of Data

To safeguard your personal data against unapproved entry, changes, exposure, or obliteration, we enforce suitable security measures such as encryption, secure servers, access controls, continuous assessments, and training for our workforce.

However, we acknowledge that no digital data transmission or storage can be guaranteed to be impervious to breach. Therefore, the absolute security of your information cannot be assured.

6. Retention of Data

Your personal information is retained only as long as needed to complete the objectives for which it was obtained or as mandated by law. Common retention spans are:

• Yacht hire bookings: 7 years for taxation and legal reasons
• Marketing communications: until you opt-out or delete your account
• Site analytics: 26 months
• Customer engagement: 3 years post last communication

7. Rights and Choices of Users

You possess rights including access, correction, erasure (as per regulations), data portability, opting out of advertising, and control over cookies. To utilize these rights, you can reach out to us via the information beneath.

8. External Services

8.1 Google Analytics

Google Analytics is used for assessing site engagement. You may opt-out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our web pages may contain links to social media that maintain their privacy guidelines.

8.3 Transaction Handlers

Financial dealings are conducted by third-party processors that adhere to PCI DSS compliance.

9. Transfers of Data Globally

Your details may be moved to and processed in territories other than Monaco. We adhere to protective measures that are in line with the relevant privacy legislation.

10. Privacy of Minors

We do not direct our services to individuals under the age of 13, nor do we purposefully collect their information. If we discover that a minor has provided us with their data, please inform us right away.

11. Policy Updates

We may revise this Privacy Policy to mirror changes in our practices or legal mandates. We'll notify users by posting the revised policy, notifying registered users via email, or showing an announcement on our web platform. Continuing usage of our services after the effective date signifies acceptance of the new terms.

12. How to Contact Us

For inquiries regarding this Privacy Policy or our data practices, please get in touch:

13. Adherence to Google Ads Consent Policy

Our practice is in compliance with Google Ads user consent policy. You are free to modify cookie/tracking settings anytime through our cookie preferences.